At Remo Stitch, your satisfaction is our priority.
1. Eligibility for Returns
-
Returns are accepted within 3 days of delivery.
-
Items must be unused, undamaged, and in their original packaging.
-
Non-returnable items include: customized products, clearance items, and perishable goods (if any).
2. Return Process
-
Contact our support team with your order number and return request.
-
We will provide return instructions and authorization.
-
Items returned without authorization may not be accepted.
3. Shipping Costs for Returns
-
Customers are responsible for return shipping fees unless the item was defective, damaged, or incorrect.
4. Refunds
-
Refunds are processed within 7–10 business days after returned items are inspected and approved.
-
Refunds are issued to the original payment method.
-
Shipping charges are non-refundable unless the return was due to our error.
5. Damaged/Incorrect Items
-
Contact us within 48 hours of receiving your order with photos of the issue.
-
A replacement or full refund will be provided at no cost.